Refund & Exchange Policy

We want our customers to be fully satisfied. Please read the policy below regarding refunds and exchanges.

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1. Digital Products (Beats & Downloads)

• All sales are final. Due to the nature of digital goods, we do not issue refunds or exchanges once the files have been delivered.

• If you experience technical issues accessing your purchase, please contact our support team at exomob609@gmail.com.

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2. Merch Apparel

• Refunds and exchanges are accepted within 14 days of delivery if the item is unworn, unwashed, and in its original condition.

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• Once inspected, refunds will be processed back to your original payment method.

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3. Damaged or Incorrect Items

• If you receive a defective or incorrect item, notify us within 7 days of delivery with photo evidence.

• We will provide a replacement or issue a full refund, including return shipping.

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4. Non-Refundable Items

• Sale or clearance items are final sale and cannot be returned.

• Gift cards and promotional codes cannot be refunded.